Each order will be sent between 3 to 5 business days + days sent by mail, which may vary depending on the season, you will receive your tracking number to track your package.
We are not responsible if the address entered is incorrect or if packages stated as delivered have not arrived.

We are only responsible for packages lost in transit to their destination, if your order is marked as delivered and is lost at the final destination, we will not refund your order.

I'm sorry, mistakes can happen If the item you have received is not the one you originally ordered, please contact me as soon as possible, please include
*Name
*Number of order
*Gmail
*Photos of the accessories received
We offer a 5 day claim period. If 5 days have passed since your purchase is marked as delivered in the system, unfortunately we cannot offer you a refund or exchange.
The item must be unused, in the same condition in which you received it and in its original packaging.
If the return meets the requirements, a voucher for the same value of the purchase will be given, no money will be returned.
The earrings are exempt from return for hygiene reasons.
Other items exempt from return/exchange are accessories on sale.
All jewelry is final sale and are not eligible for returns.
The color of the image may vary greatly from a computer or phone monitor, the colors may appear slightly different to you than they are, If you cannot determine the exact color of the product, please feel free to contact me before making your purchase .
All our items are inspected before shipping, please read the product description carefully.
No exchanges or returns will be made due to a change in the color of the jewelry, since it depends on the care and PH of the person.

To claim your exchange or refund, contact us at isluaccessories@gmail.com

REFUND ISLU Accessories does not offer any refunds.

CHANGES (If applicable)
• All sale items are final sale and are not eligible for returns.
•We only replace defective or damaged items. To be eligible for a return, the item must be unused and in the same condition you received it, including its original packaging.
• Exchanges for broken or damaged parts have up to 3 days maximum after arrival. To return your product, contact us via Instagram by private message or by email at isluaccessories@gmail.com
• We require a receipt or proof of purchase.

Important: You are responsible for paying your own label and return shipping costs.